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TOB
New Member
New Member

having issues making changes via any browser. "The requested operation cannot be processed"

Product Name: VersaLink C605
Operating System: Windows 10 x64

We've had this versalink C605 for a little bit and was able to make all changes and configure it accordingly with no issues.  Today i needed to add a network folder address and change one to a different name.  I've used several browsers on several computers and everytime i get The requested operation cannot be processed.  I have successfully logged in as admin with no issues.  After trying several other changes it seems that I can not make any changes at all via any browsers.  How do i get past this error?  I have cleared cache and flushed dns as well.

 

Thanks

TOB

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9 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: having issues making changes via any browser. "The requested operation cannot be processed

Hi TOB, 

Thank you for using the Support Forum. Have you tried pinging the printer?  Is if it passes the ping test, if it does not assign another IP address to the printer and try again.  If it does pass ping make sure you are at the latest firmware version and have installed the latest Service Pack for the machine,  Check HERE for the latest firmware. and Service Pack downloads.  Please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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TOB
New Member
New Member

Re: having issues making changes via any browser. "The requested operation cannot be processed

Thank you for the response.  Yes, ping works and I am able to login as admin just fine. I can view all settings but can not make any changes.  a change triggers the error message.  The printer has the latest bundle and firmware already.  I found a way to make my change but this is not the best solution.  I unplugged the printer's network cable and rebooted the printer.  When it came up I made the change from the console.  I previously tried making changes from the console but that failed connected to the network.  This leads me to believe that maybe there is a stuck job from one of the computers somewhere causing this issue.  When i view all the jobs they are all completed so i do not understand why that would cause the issue.  Any ideas would be great. 

 

Thanks

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andymbody
Valued Contributor
Valued Contributor

Re: having issues making changes via any browser. "The requested operation cannot be processed

 

One thing that you may want to try is to connect a laptop to the printer via ethernet connection directly (not using network).

1. Connect laptop to printer directly (you may need to set your laptop IP and subnet mask manually for this temp connection).

2. Reboot the printer (to clear the print que buffer, etc).

3. Try to login to printer webpage as admin (should be successful, since this was not an issue before).

4. See if you can make the changes and save them successfully this time.

These steps should allow you to determine whether the printer was attempting to process a job during your last attempt (which will normally prevent changes from being made at that time).

Andy

 

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TOB
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New Member

Re: having issues making changes via any browser. "The requested operation cannot be processed

Andy, thank you for your suggestion but i can't be going through this every time a change is needed. I do believe it may be job related but can i pause or kill jobs to make changes without visiting the office?  This printer is in a different building like most so remote management is necessary quite often.  The Xerox printer is the only one that i have to do this to, all my other printers i can manage remotely whether or not a job is being processed.

 

Thanks

TOB

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andymbody
Valued Contributor
Valued Contributor

Re: having issues making changes via any browser. "The requested operation cannot be processed

TOB

I see... I didn't realize this was a remote situation or that you were seeing this situation often.

Most Xerox products (all that I know of) will not allow configuration settings to be applied while the machine has other activity going on. In other words, the device must be in a completely idle state to apply changes remotely. I don't know of any way around this. Making these changes during peak-idle time would be my only suggestion.

I'm not even sure whether these settings can be applied if you were to set the device to an offline state first.

Andy

 

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TOB
New Member
New Member

Re: having issues making changes via any browser. "The requested operation cannot be processed

Andy, thanks for the info i appreciate it.  I did try it when it was in idle state as well.  I guess i will need to visit the office when changes are needed unless the next firmware bundle update resolves this.

 

TOB

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andymbody
Valued Contributor
Valued Contributor

Re: having issues making changes via any browser. "The requested operation cannot be processed

 

I went back and read your previous comments. I will do some more checking and let you know if I find anything that may help/resolve the issue.

I'm not sure whether it is available on the C605 but there is a Software Reset on other products that can correct wierd issues. See if you can find it...

(Caution - I am NOT referring to a Factory Reset - don't do that)

From machine UI, login as admin. Then try to navigate to Device -> Tools -> Troubleshooting -> Software Reset. Choose to reset All. (this may not be the exact path, or on this device at all, but look for it)

This will not clear any critical settings... but it does help in a lot of cases to clear the internal que and other glitches.

If I find any other posibilities, I will post them.

BTW... the latest sw version is 62.66.11 (May 2021)

Andy

 

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TOB
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New Member

Re: having issues making changes via any browser. "The requested operation cannot be processed

Hello andy,  Yes i was not able to save changes even when the printer was at idle.  I read about the software reset but i couldn't determine if I would lose my settings.  This printer is using network folder scanning, faxing, and a couple of other features that i wouldn't want to recreate unless necessary.

 

TOB

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andymbody
Valued Contributor
Valued Contributor

Re: having issues making changes via any browser. "The requested operation cannot be processed


The Software Reset it's basically just a glorified reboot (that performs a few extra steps). The Factory Reset (NVM reset) will wipe your settings (don't do that if you can help it).

Again, the Software Reset may not be available on this model, but if it is, you should be ok with it. Sometimes it does not fix anything. Other times it can work miracles for wierd issues.

A similar thread regarding this issue that you may want to look at

Andy

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