cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

phaser 5500- reset centreware password

i purchased a used phaser 5500 dn

the control panel on the unit is locked

i can't access centreware becasue i don't have the previous owner's username/ password

 

is it possible to overide and completely reset centreware login? 

 

 

0 Kudos
2 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: phaser 5500- reset centreware password

here you go :

 

1). Attempt to unlock using the default password for CWIS (user - admin, password - 1111)

2). Bypass the front panel lock-out

a. At power-on, press and hold the back and OK buttons simultaneously

b. Within 2 seconds of when "Password" appears, press and hold the UP and DOWN arrows simultaneously.

3). Reset NVRAM. If prompted for a password to access the reset function, enter 4370.

Highlighted
New Member
New Member

Re: phaser 5500- reset centreware password

Thank god for this topic, and for Fabio's response! Somehow our printer switched from English to a foreign language (I eventually figured out it was Swedish), and after finally getting to the settings for language (with the help of online translation tools), it turns out the settings were locked. I also tried the default for CWIS with no luck. But option 2 to bypass and reset the NVRAM worked, and all appears to be well again with our printer (knock on wood). So thank you, thank you, thank you! :)
0 Kudos