cancel
Showing results for 
Search instead for 
Did you mean: 
Monique1
New Member
New Member

phaser 6510 shows empty toner with new toner installed

Product Name: Phaser 6510
Operating System: Windows 7

I was instructed to replace the black toner on our Desktop Phaser 6510.  We ordered new Xerox black toner, followed directions that were included but message on machine tells me it does not seem to be recognizing that a new toner was installed.  I tried turning machine off and then on again, took toner out and re-installed but nothing seems to be helping.  There is a date on the toner box of 2018-08-13 (not sure if that would be of any help).  Please advise.

0 Kudos
13 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: phaser 6510 shows empty toner with new toner installed

Hi Monique1,

Thank you for using the Support Forum. Please turn the machine off and remove the toner.  Turn the machine on with the toner out of the machine.  It should give you a message that the there is no toner.  Install the new toner and make sure you hear the click when you insert it.  If the toner is still not recognized please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
EmbroideryD
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

We've had a similar problem with yellow toner replacement. Have used for a short while with the message. After the suggestion above, now getting an error message Low Toner (C Y) 018-406
0 Kudos
Muck
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

This solution didn't work.  It seems there are two different Phaser 6510 printers.  They seem to use two different toner catridges.  I have a 6510/DNI and one of the catridges is a 108R01418.  

I've followed this instruction and other from this forum and nothing seems to work.  I purchased Xerox name brand from Staples and I can't clear the replace toner K (black).  I'm also out of yellow, but I'm also wondering if I'm even out since I've only printed around 1300 pages total.  most of which is black.  So I get why the black might be out, but yellow I'm having a hard time believing.  

I have two of these exact same printer and purchased them at the same time.  I'm afraid of this happening with the other once I use that with around 1300 pages.  

I need a workable and fast solution to this otherwise I'm just going to find a different printer manufacture and use this printer as my next target practice at the range.  I agree with most users on the forum that it's not simple to find a solution nor cheap.  I'm happy to pay the high brand prices so I don't have issues, but I did that and it's not working.

0 Kudos
pcderry
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

How do I cure this.  I have tried 2 new black toner

cartridges, which I know have ink, but can't get

the message off and can't print.

 

How do I get cartridge to work or reset printer.

I have shut it down and rebooted several times.

 

 

0 Kudos
Muck
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

I learned the embarrasing way that there is toner and wast cartridges.  I purchased what I thought was toner cartridges and it was just the waste cartridges.  Once I figured out that, purchased and put the cartridges in, the error went away.  Toner is on the top front of the printer and the wast is on the right side.  Hope that helped.

elexa
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

We've had a similar problem with yellow toner replacement. Have used for a short while with the message. After the suggestion above, now getting an error message Low Toner (C Y) 018-406
Team: jeephunter

0 Kudos
EmbroideryD
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

We have that message now and the printer won't print.  Frankly I'm ready to heave it out the door.

0 Kudos
EmbroideryD
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

Just reading the post from MUCK.  Wow, who knew!  So yes, we've done the same thing.  Are you supposed to replace both?  I miss paper user manuals!!!

0 Kudos
Muck
New Member
New Member

Re: phaser 6510 shows empty toner with new toner installed

No, if it states toner just the toner on the top front.  The waste containers on the right side of the printer hold a lot of waste.  I haven't received a message to replace those yet and my printer is working fine since I figured out my blunder.  

0 Kudos