phaser 6510 shows empty toner with new toner installed

[Monique1]

I was instructed to replace the black toner on our Desktop Phaser 6510.  We ordered new Xerox black toner, followed directions that were included but message on machine tells me it does not seem to be recognizing that a new toner was installed.  I tried turning machine off and then on again, took toner out and re-installed but nothing seems to be helping.  There is a date on the toner box of 2018-08-13 (not sure if that would be of any help).  Please advise.

[CherylO-Xerox]

Hi Monique1,

Thank you for using the Support Forum. Please turn the machine off and remove the toner.  Turn the machine on with the toner out of the machine.  It should give you a message that the there is no toner.  Install the new toner and make sure you hear the click when you insert it.  If the toner is still not recognized please consider contacting your support centre for further assistance.