A few weeks ago I updated a Xerox WorkCentre 7855 from version 072 to 073 using the ConnectKey software,
Mere hours afterwards I experienced an issue where the system would spontaneously reboot. Thinking it was related to the software install, I then upgraded even further to version 075.040.022.09900, which is now installed on the machine.
This did not however fix the issue.
A sample of the audit log (redacted):
| 23911 | 08/17/2022 | 14:08:42 | 6 | Network Scan Job | Scan Job 39 |
| 23912 | 08/17/2022 | 23:59:58 | 21 | Delete File/Dir | Scan To Mailbox |
| 23913 | 08/18/2022 | 00:00:00 | 21 | Delete File/Dir | Scan To Mailbox |
| 23914 | 08/18/2022 | 09:59:12 | 5 | Print Job | aug 18, 2022 11:18:17 |
| 23915 | 08/18/2022 | 12:19:00 | 6 | Network Scan Job | Scan Job 41 |
| 23916 | 08/18/2022 | 13:22:26 | 65 | Abnormal System Termination | |
| 23917 | 08/18/2022 | 13:22:26 | 1 | System Startup | |
| 23918 | 08/18/2022 | 15:10:10 | 30 | SA Login | admin |
| 23919 | 08/18/2022 | 15:10:49 | 36 | Auditlog File Saved | admin |
On average, this sudden reboot with message "Abnormal system termination" happens once a day. A sample of just these abnormal termination events:
| 23774 | 08/02/2022 | 11:27:52 | 65 | Abnormal System Termination |
| 23795 | 08/03/2022 | 07:38:04 | 65 | Abnormal System Termination |
| 23815 | 08/04/2022 | 11:28:10 | 65 | Abnormal System Termination |
| 23826 | 08/06/2022 | 11:27:59 | 65 | Abnormal System Termination |
| 23838 | 08/08/2022 | 01:04:00 | 65 | Abnormal System Termination |
| 23850 | 08/09/2022 | 03:03:19 | 65 | Abnormal System Termination |
| 23857 | 08/09/2022 | 11:28:21 | 65 | Abnormal System Termination |
| 23889 | 08/11/2022 | 11:40:33 | 65 | Abnormal System Termination |
| 23896 | 08/12/2022 | 11:28:08 | 65 | Abnormal System Termination |
| 23899 | 08/13/2022 | 03:03:26 | 65 | Abnormal System Termination |
| 23903 | 08/14/2022 | 01:04:33 | 65 | Abnormal System Termination |
| 23916 | 08/18/2022 | 13:22:26 | 65 | Abnormal System Termination |
You can see that they happen in the middle of the night as well so it's unlikely to be a bad connection and power related.
Any ideas on how to proceed? This was previously never an issue.
