Hello,
I have the following problem with my new WorkCentre 3025
If I print a document with more pages and the paper tray runs out of paper I get the message "Jam or Empty. Door Open&Close / Printing..." on device display. I load paper in the tray but the printing is not automatically resumed, but only after I open & close the printer door or I turn the device off-on.
Is this a normal behaviour ? In my oppinion the printing should be resumed after the paper was loaded in the tray.
Thanks.
Hello adryantm.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3025.
Alternatively, you can visit our Contact Us page for other support options.
The issue is not solved yet. A friend of mine has the same model and his printer has this abnormal behaviour (at least in my oppinion) as well.
I searched the online knowledgebase and I didn't find this issue.
In order to contact the technical support I'm being asked for serial number but it cannot be found: 3434760657. I also cannot register my product as my model is not listed in the Model drop-down list (?!).
Any other suggestions ? Maybe from other owners of this model ?