"Jam or Empty" error message on WorkCentre 3025

[adryantm]

Hello,

I have the following problem with  my new WorkCentre 3025

If I print a document with more pages and the paper tray runs out of paper I get the message "Jam or Empty. Door Open&Close / Printing..." on device display. I load paper in the tray but the printing is not automatically  resumed, but only after I open & close the printer door or I turn the device off-on.

Is this a normal behaviour ? In my oppinion the printing should be resumed after the paper was loaded in the tray.

Thanks.

[CherylO-Xerox]

Hello adryantm.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3025.

Alternatively, you can visit our Contact Us page for other support options.

[adryantm]

The issue is not solved yet. A friend of mine has the same model and his printer has this abnormal behaviour (at least in my oppinion) as well. 

I searched the online knowledgebase and I didn't find this issue.

In order to contact the technical support I'm being asked for serial number but it cannot be found: 3434760657. I also cannot register my product as my model is not listed in the Model drop-down list (?!).

Any other suggestions ? Maybe from other owners of this model ?