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RHT New Member
New Member

scanning not working

Product Name: WorkCentre 3215
Operating System: macOS 10.15 Catalina

help! this Xerox orked perfectly for my home office until i upgraded to Catalina operating system for my Mac.

now the Easy Print Manager App opens, but the scan tab doesnt work anymore.

i cant find any driver upgrades on the xerox site.

does xerox update the drivers in a timely manner?   any thughts on how to get this to work?

i think i have to somehow undo the upgrade of the operating system.

1 Reply
Community Manager CathyO-Xerox
Community Manager

Re: scanning not working

Hello RHT,

I heard through the grapevine that those drivers may be available by the end of December. I would check back for drivers then.

In the meantime, you can try and use the OS drivers to get printing or call 1-800-821-2797 to get assistance with a work around to get you printing.

Thanks,
CathyO-Xerox
Community Manager

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