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ays
New Member
New Member

Re: ubuntu 22.04 LTS Printer Installation fails

I do have exactly the same issue under various Linux distributions, in particular on all OpenSuse Leap 15.1, 15.2, 15.3. machines. Are there any solutions. This looks like some GTK issue. Maybe a specific gtk version is needed?

 

My /tmp/XeroxOfficeprtmgr.log has exactly the same Critical Error messages. My release infos, however, are as follows:

Release: 5.3.18-150300.59.106-default                                                                                    
Version: #1 SMP Mon Dec 12 13:16:24 UTC 2022 (774239c)                                                                   
Machine: x86_64

I truly appreciate any input and/or advice!

Thanks!

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TammyL-Xerox
Community Manager
Community Manager

Re: ubuntu 22.04 LTS Printer Installation fails

Hello KBV_TFI, 

Please take a look at this article for how to install a linux driverIf you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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KBV_TFI
New Member
New Member

ubuntu 22.04 LTS Printer Installation fails

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Linux

Hello @all,

maybe someone can help with this error when installing the linux driver on ubuntu 22.04 LTS

root@<machinenname>:/tmp# cat XeroxOfficeprtmgr.log
--------------------------------
Application: XeroxOffice Printer Manager

--------------------------------
Time Stamp: 01/25/23 09:48:44
Process ID: 24817
System name: Linux
Node name: <machinename>
Release: 5.15.0-58-generic
Version: #64-Ubuntu SMP Thu Jan 5 11:43:13 UTC 2023
Machine: x86_64
Log level for module ConstraintEngine is 2
Log level for module DriverFeature is 3
Log level for module GUI is 5
Log level for module Global is 2
Log level for module Installer is 4
Log level for module Networking is 1
Log level for module ProductPlugin is 4
Log level for module Prtmgr is 4
Log level for module Quemgr is 4
--------------------------------
09:48:44 - ERROR/DriverFeature: FeatureXMLTagHandler() - No Custom Load XCPT Callback Handler element

(<unknown>:24817): GLib-GObject-CRITICAL **: g_param_spec_internal: assertion `G_TYPE_IS_PARAM (param_type) && param_type != G_TYPE_PARAM' failed

(<unknown>:24817): GLib-GObject-CRITICAL **: g_object_class_install_property: assertion `G_IS_PARAM_SPEC (pspec)' failed

(<unknown>:24817): GLib-GObject-CRITICAL **: g_param_spec_internal: assertion `G_TYPE_IS_PARAM (param_type) && param_type != G_TYPE_PARAM' failed
09:48:44 - FATAL/ExceptionSignalHandler:

*******************************
UNEXPECTED APPLICATION EXIT
*******************************
Exception Signal: SIGSEGV (11)
Signal Code: Address not mapped to object

Terminating logging facility

It is also not possible to set up this printer manually

 

Thanks

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