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xerox workcentre 7225 print driver fails while searching for networked printer

This unit is working fine from several other PCs, WIN 7 and WIN XP, in the building.

 

Installing on a WIN7 64 bit PC.

 

During the installation it starts to look for the networked printer and stops, posting the message - 

 

[ Xerox windows common installer has stopped ] , then installer just hangs.

 

I have uninstalled and tried the following versions with the same error - 

 

  • Date: 2 Jun, 2014
  • Version: 5.351.8.0.0
  • Size: 17.7 MB
  • Format: EXE

and tried  Global Print driver 

 

  • Date: 15 Dec, 2014
  • Version: 5.404.8.0
  • Format: WWW
 
NOTE - I even tried a manual driver installation which appears to work but the printer fails to print - returning a print error and cancels the job.
 
Help,
Jim
 
 
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Valued Advisor
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Re: xerox workcentre 7225 print driver fails while searching for networked printer

Assuming the download is the 64bit version, then as long as it extracted to the point of running the installer, you already have what you need. Just close the wizard and go into Start > Devices and printers > Add printer  and install it manually from the extracted files in c:\Xerox . Not sure why it is failing on one PC when the same files work on all your other PC's. Seems like the issue is the PC itself, but again, assuming it extracted fine just install it manually, if it doesn't extract try grabbing the C:\Xerox folder from another PC with a flash drive and bring it to the x64 PC.

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Joe Arseneau
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Re: xerox workcentre 7225 print driver fails while searching for networked printer

HelloJoe,

Thanks - So I took those steps and the printer is created as a local printer using a TCP/IP port with the proper IP address for that printer. It appears I can get to its property pages. But when I try to print, the job goes to the queue and it just hangs eventually timing out and it shows error for printing that document...

 

I can ping the IP adddress from the PC and it returns pings.

 

?

 

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Valued Advisor
Valued Advisor

Re: xerox workcentre 7225 print driver fails while searching for networked printer

If you can ping it the IP exists, but that does not remove the idea that there are 2 devices on your network with that IP address, which would explain issue number 1.

 

Put the IP address in the address bar of whatever browser you use and load the printers webpage, see if it is successful multiple times without failing to eliminate that simple possibility.

 

If it is not a duplicate IP address on the LAN, swap RAW for LPR or vice versa to see if there is something not only blocking SNMP traffic, but also port 515 (LPR) or 9100 (RAW) and when testing LPR the queue name is lp

 

Capture.GIF

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: xerox workcentre 7225 print driver fails while searching for networked printer

Joe, I have been away from the office and will try this suggestion next week. As a workaround I shared the 7225 on another PC and print to it from the PC I cant get it to install on. Thanks Joe
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