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corisys
Valued Member
Valued Member

04-563-00, 09-548-00 Errors on WorkCentre 7220

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Product Name: Work Center 7720
Operating System: Windows 10

Hi all

 

Work Center 7720 out of service, errors as follows:

04-563-00, 09-548-00 

Recently had to remove paper from the Fuser unit, have restarted the copier several times, re-seated fuser and now at a loss. 

Any ideas to bring this back to life :)

Many thanks

 

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8 Replies
corisys
Valued Member
Valued Member

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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anydesk00000.png


@corisys wrote:

Hi all

 

Work Center 7720 out of service, errors as follows:

04-563-00, 09-548-00 

Recently had to remove paper from the Fuser unit, have restarted the copier several times, re-seated fuser and now at a loss. 

Any ideas to bring this back to life :)

Many thanks

 


 

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gabiene
Valued Advisor
Valued Advisor

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Hi,

Please provide the fault codes from the machine Fault History (Event Log) and not from the CWIS. 

I suspect one of the drum cartridges or even the Main Drive Motor.

 

Gabi

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corisys
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Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Hi Gabiene

Thank you for your reply :)

Sorry, would I find the main event log in CWIS or on the touch screen of the device?

Thanks in advance

Lee
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gabiene
Valued Advisor
Valued Advisor

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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On the touch screen.

corisys
Valued Member
Valued Member

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Hi Gabiene

Please see log as requested, we have removed and re-inserted all four drums and reooted the machine. 

I can hear the the motor on startup. 

Interestingly, looking at the supplies status screen within CWIN all the levels are on 100% which I know cannot be the case, not sure if it is connected to this issue?

Thanks again for your help with this

fault-history-7720.jpegfault-screen-7720.jpeg

Lee

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gabiene
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Valued Advisor

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Hi Lee,

393-320 Developer Motor Fail (Y, M, C)

It is possible one of the C,M,Y drum cartridges to be blocked. Try to replace them one at a time and if this will not solve your issue, it could be the CMY developer motor defective.

 

Gabi

corisys
Valued Member
Valued Member

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Hi Gabi

Thanks for coming back to me. 

Would we need to open three new drums and swap each one out one by one (C M Y) power down and power back up the machine to see if the problem resolves?

Would you happen to know the part number for the C M Y Motor?

We may end up moving to a Versalink C7000 if it is costly to repair. 

Thanks for your help

Lee

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gabiene
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Valued Advisor

Re: 04-563-00, 09-548-00 Errors on WorkCentre 7220

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Yes. Replace one drum and if the error will persist power off the machine, replace another one and so on.