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New Member
New Member

05-538 Document Handler fault errors on 5655

I am getting this error several times a day:

"The following status code(s) was raised on 04/16/12 03:45 PM:

05-538 Document Handler fault. User intervention is required to Power Off/Power On the machine; service is required if problem persists. Copy jobs can still be made from document glass; other machine services are available."

 

When I go to the machine, there is no error on the front panel.  Scanning via the document handler does work. this has been happening for almost a month.  Does anyone know what is causing the error?

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Community Manager
Community Manager

Re: 05-538 Document Handler fault errors on 5655

Hi sw1120,

Thank you for using the Support Forum.  Please consider contacting your support centre for more information on the code you are gettting. 

Thanks,
CherylO-Xerox
Community Manager

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