Hi sw1120,
Thank you for using the Support Forum. Please consider contacting your support centre for more information on the code you are gettting.
"The following status code(s) was raised on 04/16/12 03:45 PM:
05-538 Document Handler fault. User intervention is required to Power Off/Power On the machine; service is required if problem persists. Copy jobs can still be made from document glass; other machine services are available."
When I go to the machine, there is no error on the front panel. Scanning via the document handler does work. this has been happening for almost a month. Does anyone know what is causing the error?