05-538 Document Handler fault errors on 5655

[sw1120]

I am getting this error several times a day:

"The following status code(s) was raised on 04/16/12 03:45 PM:

05-538 Document Handler fault. User intervention is required to Power Off/Power On the machine; service is required if problem persists. Copy jobs can still be made from document glass; other machine services are available."

When I go to the machine, there is no error on the front panel.  Scanning via the document handler does work. this has been happening for almost a month.  Does anyone know what is causing the error?

[sw1120]

"The following status code(s) was raised on 04/16/12 03:45 PM:

05-538 Document Handler fault. User intervention is required to Power Off/Power On the machine; service is required if problem persists. Copy jobs can still be made from document glass; other machine services are available."

When I go to the machine, there is no error on the front panel.  Scanning via the document handler does work. this has been happening for almost a month.  Does anyone know what is causing the error?

[CherylO-Xerox]

Hi sw1120,

Thank you for using the Support Forum.  Please consider contacting your support centre for more information on the code you are gettting.