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anilb423
New Member
New Member
‎12-26-2020 06:23 AM

061-381 getting this eroor code

Product Name: Xerox Color 550/560/570 Printer
Operating System: Windows 7 x64

Getting this error code after shifting from the old workplace to a new workplace. Im unable get rid of this error please let me know the solution for this error code 061-381. I'll be verymuch thankful to you guys.WhatsApp Image 2020-12-25 at 7.51.20 PM.jpeg

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GabiE-Xerox
Xerox Employee
Xerox Employee
‎12-28-2020 03:33 AM

Re: 061-381 getting this eroor code

Hi,

Try to replace the magenta drum, or even to swap the drums between them (eg. magenta with yellow). If the problem still persist, you will need a tech because it could be a problem with Y/M ROS (Laser unit).

 

Gabi

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