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1. missing imaging unit. 2. Remote scanning in progress when not requested

Product Name: Xerox B225 Multifunction Printer
Operating System: macOS 11 - Big Sur

I bought the B225 about a month ago and have 2 issues of concern.

1.  From time to time the message "reinstall missing or unresponsive imaging unit" appears.  I found via a google search that one needs to remove and reinsert the toner cartridge.  Is this correct, it seems that there might be a design fault that leads to this message appearing.  Any additional advice will be gratefully received.

 

2.  Randomly, the machine comes out of sleep and a message appears "remote scanning in operation" even when no scan has been requested and the connected computer is asleep.  Can anyone suggest a fix, it is rather annoying when the scanner starts working at 3am

 

6 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

Hello AlanGrahame, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
TammyL-Xerox
Community Manager

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Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

Thanks, but as I'm in the UK I would appreciate local phone numbers for support.  

 

Alan

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TammyL-Xerox
Community Manager
Community Manager

Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

Hello AlanGrahame, 

Here is the information for the UK. 

United Kingdom

Xerox
Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

Thanks,
TammyL-Xerox
Community Manager

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Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

thanks 

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Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

I too have an unrequested "Remote Scanner in Progress" on a C315 machine, UK telephone support couldn't solve it either. I'm using Windows 11. I'm about ready to return the printer.

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Re: 1. missing imaging unit. 2. Remote scanning in progress when not requested

It worked!  I couldn't find another response that worked, but taking out the toner cartridge and putting it back in worked!!

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