The HDD in the PCUI failed. I did a full restore using the disks that came with the printer. Everything restored just fine and seems to be ok but when I start up the Xerox app, it shows an error "102-310 UI error" then closes the program. I can't start the Xerox program so I can't use the printer. After an hour of searching online, I cannot find a single answer as to how to truly solve this error. Xerox's suggestion of just restarting the system doens't work.
A few years ago we had a tech come out and he did a full restore on the PCUI using the same disks. I vaugly remember him telling me about this error when he first restored it and that it was due to a mismatch in the printer software and PCUI software. The printer has the latest firmware but the restore disks for the PCUI are original version. I think I remember he said he had to update the PCUI software in order for it to start working but I can't find any updates anywhere either on the PCUI itself or online for the PCUI.
Any ideas or suggestions?
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.