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Gafana04
New Member
New Member

102-310 UI error appearing on PCUI after full restore due to HDD failure

Product Name: Xerox Color 800/1000/i Digital Press
Operating System: Not Specified

The HDD in the PCUI failed.  I did a full restore using the disks that came with the printer.  Everything restored just fine and seems to be ok but when I start up the Xerox app, it shows an error "102-310 UI error" then closes the program.  I can't start the Xerox program so I can't use the printer.  After an hour of searching online, I cannot find a single answer as to how to truly solve this error.  Xerox's suggestion of just restarting the system doens't work.

A few years ago we had a tech come out and he did a full restore on the PCUI using the same disks.  I vaugly remember him telling me about this error when he first restored it and that it was due to a mismatch in the printer software and PCUI software.  The printer has the latest firmware but the restore disks for the PCUI are original version.  I think I remember he said he had to update the PCUI software in order for it to start working but I can't find any updates anywhere either on the PCUI itself or online for the PCUI.

Any ideas or suggestions?

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TammyL-Xerox
Administrator
Administrator

Re: 102-310 UI error appearing on PCUI after full restore due to HDD failure

Hell Gafano04, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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