I hope someone can help me out. I have a 5655 and am having some toner problems. My machine is telling me to replace the toner and will not operate. The toner is good and has atleast 75% left. I have taken is out and shaken it to try to break up any clumps and wiped off the toner bottle. Does anyone have any other suggestions? I know the toner is good becuase it was just placed in there not too long ago and is still almost as heavy as a new one.
Thank you for using the Support Forum. Please take a look at this solution from the online support for your machine and see if this will help you. If not please consider contacting your support centre for further assistance.
Please try this solution for clearing the message and resetting the % toner remaining value. If that does not clear the message then you will need to turn the machine off for a full 2 minutes then turn it back on. If the message still displays after that then you will need to have service take a look.
Please take the toner out and turn the machine off. Turn the machine back on with no toner in the machine and then please replace the toner making sure that you follow all the instruction in this solution for replacing the toner. This is the last thing I know to try. If this does not work than call your local support centre and see if they have any more information.
I have been able to find the problem. It has to do with the toner dispense module. It ate up the gear that connects to the motor. I had reordered a new gear and replaced it and it has already ate that gear up....
I am looking for somewhere that I can get a toner dispense module. Anyone have one they wish to get rid of or know somewhere that has one at a reasonable price?