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New Member
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6027 becomes unresponsive during bootup

Product Name: WorkCentre 6027
Operating System: macOS 10.15 Catalina

When I turn on the printer, the display turns on and the printer makes the normal noise. Then the display goes black and the printer becomes unresponsive.

The printer is not available on the network, not from the print dialog and not with the web interface.

Just before this happened, I configured Google Cloud Print, but that might be very coincidental.

Firmware 01.05.08.30.3836

See video:

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New Member
New Member

Re: 6027 becomes unresponsive during bootup

Does anybody have an idea how I can solve this?

Thanks.

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Community Manager
Community Manager

Re: 6027 becomes unresponsive during bootup

Hello edwinm,

If you have checked your power supply, made sure it is not the outlet, that is it performing the same when plugged into another source, then it sounds like a hardware issue, and you would need to contact the Support Department.

Thanks,
CathyO-Xerox
Community Manager

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