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SMThorson
New Member
New Member

Re: 6510DN wake up from sleep

How do I know if the MCU board is defective?  I was able to get on chat with a technician who thought the problem might be that I had the printer plugged into a power strip, so I followed his suggestion and plugged the printer directly into the wall, but the problem persits.   I need a resolution. 

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: 6510DN wake up from sleep

The simple way is to replace the MCU to verify it. The part no.. is 960K87210.

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Onurb
New Member
New Member

Re: 6510DN wake up from sleep

My workcenter 6515 has two timers as sleep-options. And a third configuration point, that is effective when the two timers are fullfilled. The choice is either go to sleep or go to power-off.

Perhaps your printer goes to OFF, because of this configuration. You will reach it on the printer web site under "System" when you have logged in as "admin".

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kamranalam
New Member
New Member

Re: 6510DN wake up from sleep

Same problem. HUGE technical flaw with the printer.
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MattFinnemore
New Member
New Member

Re: 6510DN wake up from sleep

I have the same issue and have not found a satisfactory solution yet. Any Xerox response?

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RuthMarjot
New Member
New Member

Re: 6510DN wake up from sleep

Hi @xerox support, this is also an issue I am facing with a brand new printer, tried all the above suggestions, please advise a fix, this is driving me insane!!

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: 6510DN wake up from sleep

Hi RuthMarjot,

Thank you for using the Support Forum. If it is brand new please have it serviced under the warranty that comes with brand new machines.  Call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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RuthMarjot
New Member
New Member

Re: 6510DN wake up from sleep

Hi, thanks for the reply, do you have UK warranty/service centres? Why would a brand new printer need a service already, also this appears to be a fundamental issue with the software which puts the machine to sleep and doesn't allow any button press to wake it up so would expect a software fix to be honest.

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