Hi, thanks for the reply, do you have UK warranty/service centres? Why would a brand new printer need a service already, also this appears to be a fundamental issue with the software which puts the machine to sleep and doesn't allow any button press to wake it up so would expect a software fix to be honest.
Thank you for using the Support Forum. If it is brand new please have it serviced under the warranty that comes with brand new machines. Call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100
Hi @xerox support, this is also an issue I am facing with a brand new printer, tried all the above suggestions, please advise a fix, this is driving me insane!!
I have the same issue and have not found a satisfactory solution yet. Any Xerox response?
My workcenter 6515 has two timers as sleep-options. And a third configuration point, that is effective when the two timers are fullfilled. The choice is either go to sleep or go to power-off.
Perhaps your printer goes to OFF, because of this configuration. You will reach it on the printer web site under "System" when you have logged in as "admin".
The simple way is to replace the MCU to verify it. The part no.. is 960K87210.
How do I know if the MCU board is defective? I was able to get on chat with a technician who thought the problem might be that I had the printer plugged into a power strip, so I followed his suggestion and plugged the printer directly into the wall, but the problem persits. I need a resolution.
It is possible to have a MCU board defective.
Just updated my Firmware (version 64.42.1) and my printer still won't wake from "deep sleep". I have to unplug it and plug it back in to get it to work again. Anyone have a solution to this? I even went into the settings and set the sleel time out to as long as it would allow.
Please help. Love the printer, but this may be a deal breaker!