6655 Wont boot up

[Trip]

I'm having the same sort of problem.  The splash screen comes up, then in a few minutes it tries to reboot again. Never comes to ready

I prepared a USB Drive (4 gig), formatted it to FAT 32, copied in the term FORCED_UPDATE from WordPad, 0 bytes, then downloaded the firmware from  the Xerox site...but when I extracted the file I got the message that it “could not be extracted because the file was empty”

Any Idea what I am doing wrong?

Raleigh Brotherman,  ZH100336

[GabiE-Xerox]

Hi,

It could be the HDD.

Gabi

[Ryan2933]

I followed the instructions and was able to get the machine to run again just fine. However, this morning the machine was in the same frozen state. What could be causing this?

[Ryan2933]

Thank you very much for your speedy replies. I will update you with the result. Thank you!

[Joe Arseneau]

Go straight to the 073 release, Gabi's method listed wipes the device, there is no need of increments

[Ryan2933]

The machine is currently on 072 so should I use the 072 manual update version instead of the current 073 version and then update to 073 after the non-booting issue is resolved or just force the new 073 anyway in hopes that it will fix the issue?

[Joe Arseneau]

They are needed during upgrades only, and only if you are on different revisions (071 or 072)

They are not at all to be used in an Altboot scenario

[Ryan2933]

The current FW package includes 2 patch files as well as the FW. Do those patch files have to be added as well as the FW file or do they have to be installed separately, file by file?

[ShaneO]

Having the same issue here too man, Will try somethings mentioned above. Thanks 

Regards,.

Shane.

[GabiE-Xerox]

Hi,

The USB thumb drive must have max 8gb. and formated FAT32.

You must install the firmware with procedure bellow:

Download and unzip the firmware,

To prepare the USB thumb drive for an AltBoot restore, create an AltBoot folder, in the root directory. Next, using Notepad or similar utility, create a zero-length file in the AltBoot folder called FORCED_UPGRADE with no extension. Again, this file must reside in the ALTBOOT folder and be named exactly as shown. Finally, copy the latest firmware file (*.dlm) to the ALTBOOT folder.

 

1. Turn the printer Off.

2. Insert the prepared USB thumb drive in the USB Port on the printer’s rear panel.

3. Turn the printer On. The printer reads the USB port and begins the restore process.

   1. The splash screen displays the ENERGY STAR logo while the printer reads the thumb drive.

   2. The restore process begins with Check Firmware Version being displayed.

   3. Next, the Software Upgrade screen is displayed. Depending on the system configuration (Trays, Finisher) the process can require approximately 20 minutes. The Software Upgrade screen changes to reflect the current subsystem being restored.

   4. After the firmware update process is complete, the AltBoot Complete screen is displayed instructing you to remove the USB thumb drive and to press 0 (zero)

4. Remove the USB thumb drive from the printer’s USB Port.

5. Wait for the printer to reboot and return to Ready To Print.

Gabi