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Jacques6 New Member
New Member

6655 Wont boot up

Product Name: WorkCentre 6655
Operating System: Windows 7

Hi Guys. 

I'm Really struggeling to get my 6655 to boot up. I cant use the connect key software upload because the machine wont go to the stage where my laptop picks up the ip address. I tried doing it manually via usb - still no success. i then replaced the hard drive but it still doesnt take software, replacing the ESS board was also unsuccesful so i put the old one back. the led lights on the ess indicates that the HDD and the sd card is picking up. I just need to load software but its as if the machine just doesnt pick up the usb, i tried a 4G usb and 8G usb, nothing picks up. The usb ports is enabled as well as software upgrade on the machine. Any thaughts on this problem??? 

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7 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: 6655 Wont boot up

Hi,

The USB thumb drive must have max 8gb. and formated FAT32.

You must install the firmware with procedure bellow:

Download and unzip the firmware,

To prepare the USB thumb drive for an AltBoot restore, create an AltBoot folder, in the root directory. Next, using Notepad or similar utility, create a zero-length file in the AltBoot folder called FORCED_UPGRADE with no extension. Again, this file must reside in the ALTBOOT folder and be named exactly as shown. Finally, copy the latest firmware file (*.dlm) to the ALTBOOT folder.

 
  1. Turn the printer Off.

  2. Insert the prepared USB thumb drive in the USB Port on the printer’s rear panel.

  3. Turn the printer On. The printer reads the USB port and begins the restore process.

    1. The splash screen displays the ENERGY STAR logo while the printer reads the thumb drive.

    2. The restore process begins with Check Firmware Version being displayed.

    3. Next, the Software Upgrade screen is displayed. Depending on the system configuration (Trays, Finisher) the process can require approximately 20 minutes. The Software Upgrade screen changes to reflect the current subsystem being restored.

    4. After the firmware update process is complete, the AltBoot Complete screen is displayed instructing you to remove the USB thumb drive and to press 0 (zero)

  4. Remove the USB thumb drive from the printer’s USB Port.

  5. Wait for the printer to reboot and return to Ready To Print.

 

Gabi

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ShaneO New Member
New Member

Re: 6655 Wont boot up

Having the same issue here too man, Will try somethings mentioned above. Thanks 

 

Regards,.

Shane.

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Ryan2933 New Member
New Member

Re: 6655 Wont boot up

The current FW package includes 2 patch files as well as the FW. Do those patch files have to be added as well as the FW file or do they have to be installed separately, file by file?
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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: 6655 Wont boot up

They are needed during upgrades only, and only if you are on different revisions (071 or 072)

They are not at all to be used in an Altboot scenario

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Ryan2933 New Member
New Member

Re: 6655 Wont boot up

The machine is currently on 072 so should I use the 072 manual update version instead of the current 073 version and then update to 073 after the non-booting issue is resolved or just force the new 073 anyway in hopes that it will fix the issue?
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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: 6655 Wont boot up

Go straight to the 073 release, Gabi's method listed wipes the device, there is no need of increments

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Ryan2933 New Member
New Member

Re: 6655 Wont boot up

Thank you very much for your speedy replies. I will update you with the result. Thank you!
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