7545 registering incorrect finisher type

[fiery]

What was it?

[maddogg291]

We were able to get it resolved. Kudos to all those who attempted to help!

[maddogg291]

BUMP...

Does anybody have any suggestions on where to go from here?

[maddogg291]

That's the confusing thing.... As you know there's two onboard config sheets. One is printing the config from the machine itself. And the other is accessing the machine over IP and seeing the config there. The onboard shows the A/P Finisher, but accessing the machine through IP shows offsetting catch tray.

[fiery]

If the machine config sheet shows that it has an A/P finisher then the machine is seeing it like it should. If the driver isnt recognizing it then the problem is the driver not the machine.

[maddogg291]

Hi Joe, I completely understand. We do not have a service contract with Xerox with we do with a third party, but because Xerox does not support the 7545 anymore, we are kind of S.O.L.

Let me know if you find anything.

[Joe Arseneau · Accepted solution]

Basically, if you have a Service contract, page a tech. If you don't, it will get expensive real quick.

I am sourcing through Xerox internal channels, I cannot give out confidential information, and in this case, I really don't actually know the information needed. Just that it exists, which means the guy who knows the way, is not allowed to tell the way.

Long story shortened.

If I knew, and I told you, not only would I lose my job, it just might rain down fire and scorch the earth.

I am still inquiring, but don't get too hopeful.

Sorry...

[maddogg291]

Thanks! I am willing to try anything at this point. Do you know how I can get ahold of him or are you waiting to hear something back?

[Joe Arseneau]

I'm asking around, Hardware issues are way out of my wheelhouse (as it were)

Only guy I have found who thinks he could fix it is doing the "Send a tech to do a "forced altboot for finisher""

Obviously this is something that would force the finisher rom to be the correct one, but I do not know the method of doing so. He knows a Forced Altboot was done and failed so I assume it is speciific to the Finsher.

[maddogg291]

So unfortunately, after the Alt Boot and the new firmware. Still exactly the same as before. Any ideas?