7800 Firmware Issue

[gabiene]

Hi,

Send me a PM with your email address please!

[Breizh]

Thank you so much for your very efficient help.

Machine upgraded to the latest firmware release!

[jraus]

Hi,

I followed the instructions exactly as they were written and my phaser 7800 will not upgrade to the newest firmware: Phaser_7800_system-sw08115010808600. Please help.

[gabiene]

Hi, 

Send me a PM with your email please.

Gabi

[jraus]

Thanks for the email you sent. I followed your directions exactly. When I try with the USB drive it just boots like it doesn't know that a drive has been inserted. I also tried to update through CIS, but no luck. This is the error I get after it uploads to 100%, "Unable to process your request". Any ideas?

[gabiene]

Try another USB drive. Some USB are not recognized by machine.

[jraus]

Everything is working now! Thanks again!

[lsm2]

Gami,
Thank you for your help. The update process went smoothly and my printer is running the latest firmware.
I have only one question if you don't mind; Why when I tried to use the closest firmware available from Xerox site to one you suggested for the interim update but it did not work. The altboot did not even kicked in? Is the software you suggested a some kind of special version?

[lsm2]

Gabi,
Thank you for your help. The update process went smoothly and my printer is running the latest firmware.
I have only one question if you don't mind; Why when I tried to use the closest firmware available from Xerox site to one you suggested for the interim update but it did not work. The altboot did not even kicked in? Is the software you suggested a some kind of special version?

[Mrgc]

I am having this same exact problem, can anyone help.