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gabiene
Valued Advisor
Valued Advisor

Re: 7800 Firmware Issue

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Ok.

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JurajM
Member
Member

Re: 7800 Firmware Issue

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Thank you. All worked. 

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steveyb
New Member
New Member

Re: 7800 Firmware Issue

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Can you help with the hard drive issue on the Phaser 7800?

my printer just cycles endlessly through the power up screen and closing down

tried updating firmware

tried reformatting the hard drive

tried a different hard drive

thanks

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gabiene
Valued Advisor
Valued Advisor

Re: 7800 Firmware Issue

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Hi,

Have you tried to reload the software by AltBoot method with FORCED_UPGRADE? What is writing on the 7 segment on the board SBC ?

 

Gabi

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steveyb
New Member
New Member

Re: 7800 Firmware Issue

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i tried that yes

where is the 7 segment?

Steve

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gabiene
Valued Advisor
Valued Advisor

Re: 7800 Firmware Issue

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Sorry! You have a Phaser 7800. I thought you have a WC 78xx. So, try to reload software with FORCED_UPGRADE file.

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steveyb
New Member
New Member

Re: 7800 Firmware Issue

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I did and i am stuck in power up and shut down loop

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gabiene
Valued Advisor
Valued Advisor

Re: 7800 Firmware Issue

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Hi,

What firmware level did you try to reinstall?

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steveyb
New Member
New Member

Re: 7800 Firmware Issue

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Phaser_7800_system-sw#08115010305600#

and

Phaser_7800_system-sw#08115010134300#

 

both fail

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jose_romo
New Member
New Member

Re: 7800 Firmware Issue

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Hi Gabiene.

I have the same issue with our Phaser 7800, I have changed the SD card a couple of times and I always used the firmware 81.150.1030.5600, but after a while the printer starts rebooting for no reason. I read all this post and I realize that I need a Bridge Firmware to solve the problem. Please could you help me with this bridge firmware. Thank you very much.

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