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gabiene Occasional Advisor
Occasional Advisor

Re: 7800 Firmware Issue

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Hi,

Send me a PM with your email address please!

Breizh New Member
New Member

Re: 7800 Firmware Issue

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Thank you so much for your very efficient help.

Machine upgraded to the latest firmware release!

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jraus New Member
New Member

Re: 7800 Firmware Issue

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Hi,

I followed the instructions exactly as they were written and my phaser 7800 will not upgrade to the newest firmware: Phaser_7800_system-sw08115010808600. Please help.

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gabiene Occasional Advisor
Occasional Advisor

Re: 7800 Firmware Issue

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Hi, 

Send me a PM with your email please.

 

Gabi

jraus New Member
New Member

Re: 7800 Firmware Issue

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Thanks for the email you sent. I followed your directions exactly. When I try with the USB drive it just boots like it doesn't know that a drive has been inserted. I also tried to update through CIS, but no luck. This is the error I get after it uploads to 100%, "Unable to process your request". Any ideas?

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gabiene Occasional Advisor
Occasional Advisor

Re: 7800 Firmware Issue

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Try another USB drive. Some USB are not recognized by machine.

jraus New Member
New Member

Re: 7800 Firmware Issue

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Everything is working now! Thanks again!

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lsm2 New Member
New Member

Re: 7800 Firmware Issue

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Gami,
Thank you for your help. The update process went smoothly and my printer is running the latest firmware.
I have only one question if you don't mind; Why when I tried to use the closest firmware available from Xerox site to one you suggested for the interim update but it did not work. The altboot did not even kicked in? Is the software you suggested a some kind of special version?
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lsm2 New Member
New Member

Re: 7800 Firmware Issue

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Gabi,
Thank you for your help. The update process went smoothly and my printer is running the latest firmware.
I have only one question if you don't mind; Why when I tried to use the closest firmware available from Xerox site to one you suggested for the interim update but it did not work. The altboot did not even kicked in? Is the software you suggested a some kind of special version?
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Mrgc New Member
New Member

Re: 7800 Firmware Issue

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I am having this same exact problem, can anyone help.

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