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BillLee Member
Member

8550 with paper jammed in waste tray

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My 8550 woke up this morning and, as part of the warm-up process, attempted to print the "cleaner" page. But the paper ended up wadded up and jammed into the waste tray! I was able to get the waste tray out, it was essentially empty, but back inside the opening I can see the mess that is the sheet of paper. Any suggestions? Regards, Bill Lee
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Community Manager CherylO-Xerox
Community Manager

Re: 8550 with paper jammed in waste tray

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Hi BillLee,

Thank you for using the Support Forum. Please take a look at the Paper Jam cases on the support page for your machine.  If you are unable to clear the jam please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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BillLee Member
Member

Re: 8550 with paper jammed in waste tray

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Seriously! I really don't expect to find a "Paper Jam" case labelled "Paper wadded up in the waste tray"! :-)


(Sure enough! Nothing there! :-) )


In any case, it's now fixed. From another forum ( http://www.fixyourownprinter.com/ ) I received enough information (i.e., get the Service Manual) as well as the encouragement to take this beast apart.


I had to disassemble it down to and including pulling out the print head in order to get to the bin where the waste tray is located.


What a mess was there! The wadded up page blocked the path for the waste ink to get to the waste tray, and all of the solidified ink was all over everything in the bottom of the printer. Over an hour of vacuuming and poking with various "tools" to break up the ink and I got out all I could see.


After reassembly, the printer is now working just fine.


Regards, Bill Lee

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