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8560 Empty Waste Tray Message on Printer Display

I cannot get rid of the "Empty Waste Tray" message on my 8560MFP printer display will not go away. I have tried everything: other than the obvious (emptying the tray), I have removed the tray for more than 30 seconds before I put it back in, turning printer off, resetting NVRAM, unplugging it, etc... the message is still there and will not allow anyone to use the printer.

 

What else can I do? Thanks

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