I have an 8560 with this error. I have cleared two of the three magenta ink sticks, but I cannot access the third. I'm confident that we used genuine Xerox ink sticks since the two I was able to remove look correct. I tried to reset the ink counters, but I was unable to do so. The instructions that I found in the support documentation online show that I should:
- Sequentially press and hold the [Up] and [OK] buttons to enter the service menu. -- I did this and entered a menu called "Service Tools".
- Sequentially press and hold the [Up] and [Down] buttons. -- I did this and entered a second menu called "Service".
- Scroll down to the "Reset Ink Loader" menu item, and then press the [OK] button. There will be no indication that the OK button was pressed; however, the printer performe the necessary action. Continue with the next step. -- The problem starts here.
There is no menu item called "Reset Ink Loader." The closest thing to that is "Reset NVRAM." I did try that to see if it would allow me to then enter the same menu and see that menu item. I was not sure if someone prior to me had hidden a menu item on that screen. The only items on the menu are as follows:
- Fax Enable
- Test Prints
- Startup Page
- Eliminate Light Stripes
- Fault History
- Jam History...
- Diagnostics History
- Enter Diagnostic Mode
- Reset NVRAM
- Power saver timeout...
- Restart System
- Head adjust
- Adjust X-Axis Scale
- Drift Compensation
- Head-o-Drum Adjust
- Service Usage profile
- Engine copy amount
- Head SN:
- Head Cal Date:
- Head version: 41
- Engine FW Version:2.0
- Senter Image
- FDI Enable
Should I be adding a step in the middle and going into one of the other menus to get to "Reset Ink Count"?
