We have two 8560's on site. One is primary.
Recently, there have been a large number of "jams" on the primary machine which require tray 3 to be removed. As soon as it's removed, whatever paper was stuck moves through the system and printing continues. The next sheet of paper, in the tray itself, always has a deformation close to the top where the rubber roller would have tried to feed it through. I do not know if the two are related. It's jamming out of tray three about once every 10 or 15 pages.
Does anyone know what needs to be done in this case?
Any suggestions are hugely appreciated.