We recently need to power down and restart our Phaser 8560MFP. We we powered back on it did not go through its normal startup. I did see a couple green lights on the right hand side so I knew power wasn't an issue. I did some searching online and there was a suggestion to try disconnting the scanner to see if that was causing a problem. IT IS. With the scanner connected it boot up fine. Connect the scanner and nothing.
Any thing else I should try? Am I looking at purchasing a new scanner? Any suggestions would be helpful. Thank you. Jeremy
Have you sorted out this problem?
If not... where are you based?
I have 2 scanner units that both work perfectly but are not needed.
I would be willint to sell them if you need one.
If you are interested, contact me on nicholas at cross dot lu
have you solve your issue ?
I have the same problem since I have update to firmware 4.9.10
my 8560MFP working fine before, without any issue.
What I do, I have upgraded first to 4.9.4, and the problem appear, so I see that the 4.9.10 is available, I try to update and same issue
I have also to downgrade to 4.8.0, same problem
any idea ?