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jeremymcgill New Member
New Member

8560MFP will not power on with scanner attached

We recently need to power down and restart our Phaser 8560MFP.  We we powered back on it did not go through its normal startup.  I did see a couple green lights on the right hand side so I knew power wasn't an issue.  I did some searching online and there was a suggestion to try disconnting the scanner to see if that was causing a problem.  IT IS.  With the scanner connected it boot up fine.  Connect the scanner and nothing.

 

Any thing else I should try?  Am I looking at purchasing a new scanner?  Any suggestions would be helpful.  Thank you.  Jeremy

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2 Replies
nebc100 New Member
New Member

Re: 8560MFP will not power on with scanner attached

Hello,

 

Have you sorted out this problem?

 

If not... where are you based?

 

I have 2 scanner units that both work perfectly but are not needed.

 

I would be willint to sell them if you need one.

 

If you are interested, contact me on nicholas at cross dot lu

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jeromelouisFR New Member
New Member

Re: 8560MFP will not power on with scanner attached

have you solve your issue ?

I have the same problem since I have update to firmware 4.9.10

my 8560MFP working fine before, without any issue.

 

What I do, I have upgraded first to 4.9.4, and the problem appear, so I see that the 4.9.10 is available, I try to update and same issue

 

I have also to downgrade to 4.8.0, same problem

 

any idea ?

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