Showing results for 
Search instead for 
Did you mean: 
versatile New Member
New Member

8570 says wrong ink cartridges and won't load

Printer keeps saying remove inproper magnta ink cartridge. Using the factory supplied replacements. After removing magenta  it says the same for yellow. Won't move cartridges down into proper place. help! thanks

0 Kudos
1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: 8570 says wrong ink cartridges and won't load

Hi versatile,

Thank you for using the Support Forum. Please take a look at this solution for Incorrect Ink Stick message and see if any of the suggestions will help you.  If not please consider contacting your support centre for further assistance.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos