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8860 paper jam

Product Name: Other - specify product in post

The Xerox troubleshooter suggestion:

Solution : Clear Paper Scraps or Debris From the Pre-heater, step number 8:

  • Gently feed the media through the Deskew Rollers and through the Pre-heater. Observe  the exit area as the card stock exits the pre-heater and remove any dislodged paper scraps or debris.

When I feed the card stock in, it stops 1/3 of the way in.  ??  It is hitting something rigid. 

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