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Zennon123 New Member
New Member

8r12925 staples manufacturing defect?

I bought a box of 8R12925, which has 4 cartridges. The leading staple on all 4 cartridge is not sticking out.

 

It causes the machine to not staples. I've returned the box and assumed it was a manufacturing defecct? Am i right? How often does that happen?

 

I could flip the leading staple out and were able to do 1-2 but the copier stops stapling again after that.

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: 8r12925 staples manufacturing defect?

Hi Zennon123,

Thank you for using the Support Forum. I have not been notified of any issues with the staple cartridge and have not seen any other posts about that issue.I apologize for the inconvenience.  Please make sure to report any supplies issues to the supplies phone line at 800-822-2200. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 8r12925 staples manufacturing defect?

I would guess there is something wrong with the finisher more than the staples. The odds of getting 4 defects in a single box is odd, but not impossible.

 

But if you can't staple through the Booklet maker (R2 and R3) or the finisher stapler (R1) it would have to be the staples themselves since the hardware driving the staple is not the same in the 2 separate locations.

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Joe
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