I just received a new maintenance kit for my ColorQube 8570. The printer had refused to run until I did! Before the maintenance kit issue, the printer was working perfectly. Each printed page was precise, the colors were as true as ever, and there was absolutely no bleed-over. Now, with the maintenance kit installed, the printer booted and the initial cleaning completed, the pages look awful. There is a tremendous amount of print duplication from the previous page (what was printed on one page is reprinted lightly on the next page.) The top 1/4-inch of the page looks like it has been laid down on something oily (it is somewhat translucent), and the crisp text I am used to is smeared or not printed wholly. What do I do? This is really a new problem for me, and I've owned my print for over 5 years. Yes, it's the first time I've had to replace the maintenance kit.
Thank you for using the forum.
We recommend that you run the cleaning process, found here: http://www.support.xerox.com/go/ke/go.asp?prodID=CQ8570&Xlang=en_US&Xcntry=USA&contentId=x_8500_en-O...
If the issue persists after that, please contact support at 1-800-835-6100.
It seems that the drum wiper blade has been contaminated
and it needs to be replaced by a xerox tech as soon as possibe.