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Technical Escalation Service Provider Greg196258-OFC
Technical Escalation Service Provider

Altalink C8055 Not Waking from Sleep Mode

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Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

I have an Altalink C8055 not waking from sleep mode. You press the Power/Wake button you hear the machine initialize but the screen stays black then it will reboot. The error code this gives is 316-331 UI Communication Fault everytime. I have tried Software version 101.002.009.00300 the latest available with the problem remaining. Ive tried setting the USB to Powered On and Job Activated. Any help would be much appreciated Thx

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6 Replies
gabiene Advisor
Advisor

Re: Altalink C8055 Not Waking from Sleep Mode

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Hi,

First try to reinstall the software with FORCED_UPGRADE and DISABLE_DATA_BACKUP. If this not solved the issue it could be a defective memory on the SBC PWB or a bad MCU PWB or even the LVPS.

 

Gabi

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gabiene Advisor
Advisor

Re: Altalink C8055 Not Waking from Sleep Mode

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Take care, if reinstall the software like I said it will be better to have a clone, because the settings will be wiped and you need to reconfigure the machine settings.

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Technical Escalation Service Provider Greg196258-OFC
Technical Escalation Service Provider

Re: Altalink C8055 Not Waking from Sleep Mode

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Ive tried the Forced AltBoot, a new SBC,System Memory and LVPS. Im ordering an MCU now. Hope this works. Strange thing is that it will wake correctly sometimes after sitting all night. There is a "t" on the LED. I found a Eureka stating its a software bug that updating to the version I have fixed that, but apparently not. 

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Fabio Valued Advisor
Valued Advisor

Re: Altalink C8055 Not Waking from Sleep Mode

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no, still not fixed, also not in .03810

but if you look in rls notes, its still an open escalation, so fix will be for next firmware probably

 

:> AL C8030/35
83960
CQGbl01308976
MC not waking up from deep sleep

Technical Escalation Service Provider Greg196258-OFC
Technical Escalation Service Provider

Re: Altalink C8055 Not Waking from Sleep Mode

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Software will be available to resolve this issue on 7/12/19. Firmware version 101.001.009.13590

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