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applepro
New Member
New Member

Always rebooting by it self

Operating System: Not Applicable

Can you help me my WorkCenter3335 start to reboot by it self I can't use it is not what it was thinking when buying Xerox and is not easy to get in touch with the costumer service 

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6 Replies
applepro
New Member
New Member

Re: Always rebooting by it self

I tried to do a alt_boot but my printer don't look on my USB drive is not flashing

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applepro
New Member
New Member

Re: Always rebooting by it self

This site will not help me it only talking about Roku and I need to register to remove a popup.

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gabiene
Valued Advisor
Valued Advisor

Re: Always rebooting by it self

Hi,

Your machine have a defective SD card and you must to be replaced (part no. 091N80340).

 

Gabi

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redwood
New Member
New Member

Re: Always rebooting by it self

please where is the SD card located
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Kresimir_CRO
New Member
New Member

Re: Always rebooting by it self

my customer have the same problem. I installed it on 9/3/21

Unit printed 27k printouts and from 6/7 problems started.

During poew save mode or Ready ( it is not important) unit only made click ( I think tahta power suzpply have relay what produce sound click and unit started initialisation process, blue LED-s are on and initialisation finished with printing Configuration page with datetime.

It doesnt important is LAN cable plug in or not but after some minutes even if printer is in printing process, unit reboot again, than finished feeding unprinted paper out..

It is strange to me beacuse unit is still new! I replace poer supply ( got it from new one).

But the same situation again with rebooting???

Ok, time is money, I opened new unit intialise it and power on, made network , WIFI, scan users book and during entering users into Address book rebooting again on totaly new unit???

Customer, 11 workers use in the same office, LEXMARK (2 MX310, MS417), OKI mono b432dn, HP LJ 2055 like a charm...

Ok,  I also thinking power electricity cause problem, but all other brands, informatic work like a charm.

That point me that I made mistake entering brand XEROX MFP to my customers.

Ok 1 unit can make problem, but 2. unit what I opened make me nervous!

I checked power electricity and measuring with digital multimeter is 230V what is absolutely ok ( CROATIA-220V).

I must solve this problem at customer site tommorow.

How to solve this problem? I will try to use power regulator by APC Line-R1200 Automatic Voltage Regulator 1200VA (1200W), max 8A .

If it will not solve my problem, than I can only say: XEROX units never again in my life...

XEROX, i must to explain that comparing your product with other brands: LEXMARK/OKI/HP which I support on my teritory, built in f/w and software what I found in this box is impressive. That is big plus on XEROX.

It is stupid that XEROX wont work in enviroment where other brands work like a charm...

Tommorow I will finish my findings how line regulator act on XEROX!

Line-R1200 Automatic Voltage Regulator 1200VA (1200W), max 8A 

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Kresimir_CRO
New Member
New Member

Re: Always rebooting by it self

Hard to say it but power regulator didnt solve  problem with power electricity.

Unit reboot every n minutes even I disconected lan caqble and left front door opened.

Something in the power supply tehnicians made mistake...

 

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