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dgrimm
New Member
New Member

B215 Unresponsive after non-specific time

Product Name: Xerox B215 Multifunction Printer
Operating System: Other – specify OS in post

The B215 becomes unresponsive via the touch pad and buttons after it has sit idle.  Idle times could be 48 hours to 7 days.  It is connected via ethernet to a cisco switch.  The cisco port indicates that the port is up/up, but the B215 is not responding to network commands.

WiFi has always been disabled.

To resolve the issue, the B215 must be powered cycle.  Eventually, it will become unresponsive again and need to be powered cycle.

The B215 currently in use is a replacement to the orginal for the same reason.  When using the Xerox WorkCentere 6515 on that cisco port, it works flawlessly.

Looking for suggestions.  Thanks!

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5 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: B215 Unresponsive after non-specific time

Hi,

I think it could be from the Main Board, so if the printer is under waranty I would sugest to claim it (for repairing or for replacing).

 

Gabi

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dgrimm
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New Member

Re: B215 Unresponsive after non-specific time

This is the second B215 to do this.  I just had the camp ranger power cycle it again, and I am in it checking things over.  The auto-power off timeout is set to off as well, so that rules that out.

As far as warranty, we had the eConcierge program, but that is an issue in itself.  So if it is a main board issue, I think Xerox has a bigger issue unless I received two bad units.  It may not been seen as an issue since many that use this device use it every day.  This device may sit for a week or two.  It is used in a Health Office at a youth camp.

As of right now the only solution I can think of is to purchase a network power outlet to remotely power cycle it.  Why? To maintain a connection for eConcierge!  LOL.

GabiE-Xerox
Xerox Employee
Xerox Employee

Re: B215 Unresponsive after non-specific time

It is a good ideea for checking the power outlet, it could be a problem of a poor grounding.

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dgrimm
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New Member

Re: B215 Unresponsive after non-specific time

On my next visit I will check the grounding.  New building, so maybe.  If it tests good, I will move the printer to a new location just to test things anyways.  So far though, it is on the do not purcahse again list.

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dgrimm
New Member
New Member

Re: B215 Unresponsive after non-specific time

One of two things seems to have helped.

1) In the web interface, I enabled "sleep", saved, then "disabled" sleep mode.
2) I created a simple ping script from another server to ping the printer at midnight for just a couple of seconds every day.

I am not sure which one of those has helped.  It has been responsive for about 6 weeks now.