cancel
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: B230 Printer stuck in boot process - circular dots on display being shown endlessly

Hello Stephen,

I would recommend make sure you are not plugged into a power strip and are plugged directly into the wall. Also try a new power outlet to make sure that is not the issue. If neither of those things work, then where the device is very new, I recommend you call Support for more assistance: 1-800-821-2797.

 

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

B230 Printer stuck in boot process - circular dots on display being shown endlessly

Product Name: Xerox B230 Printer
Operating System: Not Specified

Hello everybody,

when I start the printer, it is stuck in the boot process - see topic.

Usually the printer should show a logo consisting of circular dots only for a couple of seconds, then the firmware version should be displayed for a short while, then a menu should be shown. 

My problem: the circular dots on the display are shown endlessly - I have waited for like an hour or so.

What I have tried:

a) push the ON/OFF button for a long time => printer goes off again; pushing the ON/OFF button for a short time powers the printer on again; 

b) removed power cable for a cable of seconds, plugged in again and switched on again

These actions did not help.

Is the printer broken? I have had it only for like 2-3 weeks and made maybe 15 printouts.

Thanks for any advice.

/Steven

P.S.: I remember, a couple of days ago, when the printer was in standby during the night, it made some sound like alarm tones. I switched it off then, being very sleepy (-:

Tags (1)
0 Kudos