As a followup to this.... I worked with support, they were nice enough to send another batch of staples over to confirm that wasn't the issue. But because the printer is out of warranty they wanted $500+ to come look at the finisher, even though the finisher is brand new, because the warranty goes with the printer, not the finisher.
Still does the exact same thing, even with the 2022 firmware and drivers (326862_VL_B600_B610_E.bin and UNIV_5.860.1.0, postcript and PCL6).
Still 100% reproducible. Send a job with stapling to the printer, it doesn't staple. Send the same job as 4 copies, it will staple #2 and #4. Send 6 copies, it will staple #2, #4, and #6. You can see the stapler arm during the odd copies - it still spits out the staple, but doesn't move the arm over the paper, so the staple gets dropped inside of the printer during odd numbered copies.
Frustrating, because this has got to be a firmware problem... but can't get anyone at Xerox to look at it. I even paid a 3rd party xerox repair center to come and look at it (they only wanted $200) and they confirmed that yep, that's exactly what it's doing. Even after factory resets, etc. It also does it when printing from iPhone, which kind of rules out driver issues.
So for anyone reading this... I'd strongly advice against purchasing the finisher unit for the B600/B610, as it DOES NOT WORK for stapling (unless you want every other copy stapled.).
Jeff
