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2 Replies
tulrich104
New Member
New Member
‎05-04-2020 04:48 PM

Re: Booting up stuck on initializing ..

Thanks Cathy.   I had already tried that solution. Unfotunatelyn without any positive result.  

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CathyO-Xerox
Community Manager
Community Manager
‎05-04-2020 04:13 PM

Re: Booting up stuck on initializing ..

Hello tulrich104,

I found this solution in the Knowledgebase that may help you. If this doesn't work, I would recommend scheduling a service call.

Thanks,
CathyO-Xerox
Community Manager

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tulrich104
New Member
New Member
‎05-01-2020 04:30 PM

Booting up stuck on initializing ..

Product Name: Phaser 8560MFP
Operating System: Windows 10 x64

I have a phaser 8560MFP that has been sitting for a couple years (in good conditons) that  I am trying to now make use of.   When I power it up, it goes through the self-tests but then stalls at the next step with indicates that it is "initializing..."  I have left it on overnight,but it is still stuck at "inittializing..."   I can't seem to get into any of the diagnostics using the buttons .    

Any recommendations on what I might be able to try? 

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