Brand New 8570DN Would Not Work

[PamY-Xerox]

Thank you Lbcyclist for coming back to the forum and posting the solution to your problem. This will help out other customer in the future having this same problem.

We appreciate your participation in our forums!

PamY-Xerox
Community Manager

[lbcyclist · Accepted solution]

The  friendly Xerox field technician paid a visit to my printer and replaced the print head.  After 45 minutes of work and 30 minutesd warm-up and cleaning time the printer now works.

[lbcyclist]

Thanks Trish for your reponse.  I was not able to find a solution to the problem.  I am expecting a Xerox technician to come in today and hopefully fix the printer.  For the record, the error happens at the end of the start-up sequence even when the printer is not connected to any computer or network (only cable connected is for power).  It seems unlikely that this is related to the mac problem which I looked at as well and installed the latest driver.

[TrishW-Xerox]

Hello ibcyclist,
Welcome to our forum and thank you for your post! We trust that you were able to find the answers to your questions and/or a solution.

The Mac 10.6.8 issues were a topic of great discussion in the weeks previous amongst our peers and saw a lot of activity. Looks like you missed all the fun!! If you have a moment, you can review those discussion threads, but here is a link to one of the discussions.

http://forum.support.xerox.com/t5/Printing/Mac-OS-10-6-8-Update-Problems-with-Fiery-Driver/m-p/5832#...

Forum activity increases everyday with new members and participation from users like yourself. We hope that you will continue to visit and participate in the forum discussions.

Happy posting!

TrishW- Xerox
Forum Moderator

[lbcyclist]

Not a very active forum, huh?

[lbcyclist]

Thanks Fabio - I installed the latest driver from the support website (2.32.0-611)

[Fabio]

have you applied the 10.6.8 patch , thats is common bug in the latests mac update...

look in other topics, you need to apply some kind of hotfix

(if that is the case offcourse)

[lbcyclist]

Version information from the CentreWare web interface:

System Version 1.3.8.P

OS 10.32

PS 4.4.0

Eng 23.P1.4.4.10

Net 42.10.01.07.2011

Adobe PostScript 3016.101 (16)

PCL 5c Version 5.0

The web interface continues to work even after the error message appears.

[lbcyclist]

Hello,

I just bought a brand-spankin-new 8570DN.  Brought it home and tried to make it work.  Sadly, it keeps showing me error 91,610,00:00 and refuses to do anything.  

I am using a mac 10.6.8 to print, error occurs with both ethernet and USB connections.  This is my first Zerox product ever, and needless to say, I am not impressed at all.