Brand new 7556 will not make a copy, Dealer Service says the machine doesn't exist

[amoorer]

I just unboxed a newly manufactured 7556 and it will not make a copy...job just keeps overwriting and failing...would not even print out config sheet...I called Xerox Dealer Service and they said the machine does not exist...anyone else had this issue with a 7556, or any other machine purchased for resale via Dealer Channel?

[Joe Arseneau]

Without a list of the current faults displayed there is no way to help you.

[amoorer]

Fault codes dated April 2, 2018 (10 pages worth) and we just unboxed this today...

322.372.00, 393.973.00, 393.972.00, 393.971.00,

Software Version 061.124.18820

Why would they ship out a machine that never made a copy?

[Joe Arseneau]

322.372.00 = Fax and printer not fully connected

393.973.00 = Broken  cyan toner auger

393.972.00 = Broken pin cyan toner auger

393.971.00 = Cyan toner developer empty

If I had to guess I would guess that it literally was dropped during delivery, not one of them isn't a serious fault.

Your software version doesn't exist, nearest match is from 2014 (061.121.224.18802)

Of course updating firmware is no help for physical damage internally.

That printer requires service. I'd have a serious talk with the seller/reseller