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Brand new Phaser 6010 Reg roll jam

Hello,

We just received a brand new Phaser 6010 printer that appears to be bad. I hooked it up and read through the instructions making sure I did not have to remove any plastic shipping retainers. Upon power up the display reads diagnosing and then says:

 

Rear door open

Close Rear Door

 

So I opened the door and closed it thinking it was loose from shipping but then a new error message pops up:

 

Jam at Reg. Roll

Open Rear door

 

I tried looking for any foreign objects or broken bits but nothing looks out of place. I did not have any paper in the unit when I powered it up either. Did I just get a lemon?

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