My customer is able to print an Excel doc with Highlighted cells (light green) on her Konica-Minolta and get an acceptable result. Her new C7025 fails miserably. The highlighted cells are completely missing.
When I copy the Konica print on the C7025, with exposure Maxed toward Dark, I can just barely see the Highlight, which is not light green but more Tan. We repeated this in our shop on a new out of the box C7025. All copies were made on the Platen glass.
(With the WC7225 we were able to log on as Admin, go to Tools/ Machine Defaults/ Copy Features, and increase the exposure a step or two. (I know this won't resolve my issue but, as a side note I want to mention this is no longer an option...or i just am not able to find it. ) None of this is going to help her with the main issue of poor-light prints.
Have done Color and Print Calibrations. Both test charts looked good and bright.
Tried to print a Test Pattern (51) in Diagnostics, (dc612) but always got a popup stating 'Invalad Parameters. Page 3-5 in the Service Manual show the needed media as A3 for the Total Chart Patern 51. Could this be a software issue?
Have installed Global PCL6 Driver, from the Download and from the internet.
