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New Member
New Member

Can not clean drum cartridge

Product Name: Xerox 5325

Good day.

Sorry for not exact naming of the menu items, because my xerox language is russian.

I have a problem with Xerox 5325. I see the message in consumables  section of the xerox menu that my drum carttridge is 28% and needs cleaning. The output prints are also dirty.

When i try to clean it, i got a message like "Cleaning cancelled due to an error". The device does not points out what the error is. What should i do to resolve the issue?

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4 Replies
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Valued Advisor
Valued Advisor

Re: Can not clean drum cartridge

Hi,

You must put at least 5 blank sheets on the bypass tray for cleaning procedure.

 

Gabi

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New Member
New Member

Re: Can not clean drum cartridge

Of course that was done. Into tray 5

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Valued Advisor
Valued Advisor

Re: Can not clean drum cartridge

Hit slowly (repetitively 4 -5 times) the "Green" Start Button, then hit the touch screen "Start", until the routine starts.

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New Member
New Member

Re: Can not clean drum cartridge

I do not know for what that was done. But it does not helps. Any other suggestions

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