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michael4
New Member
New Member

Can't Factory Reset without lost Admin Password

Product Name: Other - specify product in post
Operating System: Windows 10 x64

I have a brand new Xerox b210.  As part of the installation I changed the Admin password and immediatley lost it.

The password is no longer the Serial Number and it is not 1111.

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This support article says I must factory reset:   https://www.support.xerox.com/en-us/article/en/2115509

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This support article gives two options to factory reset. https://www.support.xerox.com/en-us/article/en/VdiPnyac6J5OkHS4IL9BH6

Option 1: Easy Printer Manager
Does not work because the screen that is supposed to perform the reset, instead is only a link to CentreWare Internet Services.  A screenshot of this is attached below.

Option 2: CentreWare Internet Services
Does not work because it just prompts for the admin password, which I don't have.

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What can I do?

I need either a Password reset or a Factory reset.

 

 

Capture.JPG

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3 Replies
michael4
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Re: Can't Factory Reset without lost Admin Password

I would still like an answer to my origonal question, however I have recovered may password now.  This was due to horibble usability issues.

On the change password screen the password field is limited to 32 charactors.  I pasted in a 50 charactor password.  So half of my password was silently discarded.

On the sign in screen there is no charactor limit.  So when I paste in the exact same 50 charactor password, it will fail.

There are several usability problems in these two posts that could all do with fixing.

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MarcButler
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Re: Can't Factory Reset without lost Admin Password

how was you able to reset ?

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michael4
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New Member

Re: Can't Factory Reset without lost Admin Password

In my case I was able to use the first 32 characters of my password.  My origonal password was very long, 50 letters.

If that doesn't work for you then you are probably out of luck.  You might need to send it back to Xerox and have them reset it, and they will probably charge you.

It is very disapointing that Xerox don't handle this situation better, because it must happen to a lot of people.

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