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digitalprintplus Valued Member
Valued Member

Can't get new computer to recognize C75

Product Name: Xerox Color C75 EFI Fiery Controller
Operating System: Windows 10

Hey there guys we're installing a new custom built PC as our shop amain computer

We have the Fiery servier running on it's own network

And usually we go to network (on comptuer) click DPP-C75 that's the name of the printer on the server and it will open up have hold, print and different folders located on the server then we double click hold and print to install the printer on the said computer

This time however it's sayign access denied.

Anyone can assist with this? thanks

If needs be I can provide teamviwewer access for person to take a look 

thanks

G

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Can't get new computer to recognize C75

Just download the driver and install it locally on that PC.

And please, do not under any circumstance invite people on the internet to log into your computer ever. This forum is not Xerox providing support, it is peer to peer.

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Joe
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digitalprintplus Valued Member
Valued Member

Re: Can't get new computer to recognize C75

Thanks for the words of advice. 

I did downlond the drivers and installed it on the PC however, the staff likes to send the files to hold before sending to directly print, When I download the drivers directly I don't get the hold option. 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Can't get new computer to recognize C75

Right-click the printer and go to Printer Properties > Ports > Configure Port

Check the LPR box and make the queue name = hold (all lower case)

Every Fiery has the same 3 default queues:

1. print (prints and keeps a copy in memory, can be redone changed in CWS)

2. direct (prints and does not keep a copy in memory, can't be redone/changed in CWS)

3. hold (must be released from CWS

Capture.JPG

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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digitalprintplus Valued Member
Valued Member

Re: Can't get new computer to recognize C75

Thanks much I will try this and see

It's very strange having to do this when I've nver had to do this one none they other computer, laptop or Surface pro even. And the Surface pro like this new computer is running Windows 10

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