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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎12-14-2018 08:01 PM

Re: Can't print red and purple

Hi fairfaxcityenvy,

Thank you for using the Support Forum. Please try removing the magenta /red cartridge and gently shaking it side to side 6 to 7 times then reinstall and try again.  If it still happens try a new cartridge.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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fairfaxcityenvy
New Member
New Member
‎11-28-2018 04:05 PM

Can't print red and purple

Product Name: WorkCentre 6605
Operating System: Windows 7

Hi, my printer says that all of my toner cartridges are full but it doesn't print red or purple. I replaced the toner cartridges, opened the door on the right and used the foam brush cleaner and pulled the tubes in and out and nothing is working. Any ideas?

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