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cdnklc New Member
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Cannot get past Insert Drum Cartridge screen on startup with new cartridge.

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Product Name: Phaser 6510
Operating System: Windows 10 x64

I have replaced and re-replaced and recleaned the Drum Cartridge C in my Phaser 6510 using a new Xerox Drum Cartridge and the printer still refuses to recognize it as a new cartridge and will not start (it won't boot past the "Insert Drum Cartridge C" error message). Turning it off and on/unplugging it for 10 minutes to reset, reinstalling it, recleaning it, holding down the up and down arrow keys while restarting etc. all to no avail. Help!

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3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Cannot get past Insert Drum Cartridge screen on startup with new cartridge.

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Hello cdnklc.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 6510.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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cdnklc New Member
New Member

Re: Cannot get past Insert Drum Cartridge screen on startup with new cartridge.

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CherylO,

I couldn't find anything on line but did try and contact service by email.  Their response was to call the toll free number although they were courteous in making the suggestion.  The toll free number requires a credit card preauthorization for telephone support which didn't please me but I agreed to.  The representative who handled the call re-registered the printer and after reviewing things decided it was likely that the new drum cartridge that was shipped was faulty.  He ordered a new drum cartridge to be shipped and declined to charge me for the call!  The new cartridge was delivered and just installed this afternoon and like magic my 6510 has returned to providing more yeoman service.  A frustrating experience - who expects a new drum cartridge to be the culprit! - but a happy ending.  Kudos to Xerox.

cdnklc New Member
New Member

Re: Cannot get past Insert Drum Cartridge screen on startup with new cartridge.

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That was short-lived.  Shut down that afternoon only to see the same error message on starting the next morning. Insert new Drum Cartridge C.  :(  

The next option is to call for service for a printer less than 2 years old.  $225 for the first 1/2 hour and $75 for each subsequent 1/2 hour.  Plus parts.

Will likely consider a new printer instead as my toner (and drum) inventory alone in the printer and in supply drawer is worth more than fixing this one.

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