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Kawai Frequent Member
Frequent Member

Cant reset 7120 HFSI fuser counter...

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Hi.

 

 Has anyone experience with following issue? Replaced fuser, reseted HFSI counter, evreything ok, but after restart, UI again shows replace SmartKit and in Supplies tab again shown "Reorder, but dont replace Fuser" Machine also shows fault code in log: 010-420 (Fuser Assembly Near Life Warning). 

 

Any ideas?

Best wishes

Kawai

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Cant reset 7120 HFSI fuser counter...

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Hi Kawai.

Thank you for using the Support Forum. Please make sure you have followed all the steps for replacing the fuser.  Then if the message continues power off and unplug the machine for 2 minutes then plug back in and power back on the machine.  If the error continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Kawai Frequent Member
Frequent Member

Re: Cant reset 7120 HFSI fuser counter...

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Solution: NWM initalization - IOT reset via UI.