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Paul.Nadolny New Member
New Member

Card Reader Detected pop-up

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer

I have C8035 devices on our network that I have updated to the Nov 2, 2018 release firmware.  I'm not sure if it's all of them but a lot of them are getting the card reader detected pop-up when waking from sleep.  I saw that this problem was in the patch notes as fixed as of the Sep 2, 2017 firmware update so why is this a thing again now?

Is there a simple setting I can change within the device/XDM for this?  I have almost 1000 C8035 devices I'm working on and changing firmware over and over is not really an option.  

2018-12-28 13_54_01-Standard Document.png

Any insight would be appreciated.  Thanks

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Community Manager CherylO-Xerox
Community Manager

Re: Card Reader Detected pop-up

Hi Paul Nadolny,

Thank you for using the Support Forum. Please upgrade to the latest spar version of the firmware and see if the issue remains.  Please see the document I have attached for information on the firmware.  If you continue to have issues after trying the new firmware please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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