I recently acquired a Xerox Workcentre 5855 used that had been thrown out with an unknown admin password, so I tried factory resetting the device. I reset the device by holding the 0 key for 10 seconds, then pressing the start button. When prompted with a password, I entered 6789. From there, I reset the NVM. This gave me access to the system and I was able to create an admin account. I should note that before I reset the device I tested it by printing a service report.
After resetting, everything that was printed was off center, sometimes cutting off content. The direction of the shift depends on the direction of the paper feed. If the paper is fed in the long way, the top or bottom is cut off. If it’s fed in the short way, the left or right is cut off. For example, when printing from tray 1, the right side is cut off, and the left margin is too wide. This seems like an issue of timing when the printer starts depositing toner, so my best guess is that the factory reset cleared some calibration settings. I checked the same internal menu that I used to clear the NVM, and I can only find calibration settings for the scanner. How could I go about fixing this?
I should note that this is NOT a print driver or scanner issue. I see this when printing configuration reports from the printer's internal menu.
